Total IT Care

Your Business Runs on Technology. We Make Sure It Never Lets You Down.

Total IT Care

Your Business Runs on Technology. We Make Sure It Never Lets You Down.

Let’s Build Your Plan 604-359-5284

You did not start your business to babysit servers, chase software updates, or wonder if last night’s backup actually worked. You started it to serve your customers and grow. Total IT Care exists so you can do exactly that, while we quietly handle everything happening behind the screen.

This is our proactive care program for multi-user business environments. We focus on maintenance before problems start, monitoring before failures happen, and support that shows up the moment you need it. The result is a workplace where your team stays productive and your downtime stays close to zero.

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What Total IT Care Actually Does For You

Total IT Care is unlimited support for your entire IT environment, built around what your business actually needs and billed at one flat monthly rate once that plan is set. No surprise invoices. No charges for overage hours. No guessing what next month will cost. As your business grows or changes, your plan scales with it, whether you need us to run your IT department completely or work alongside the internal team you already have.

Business relationship
Desktop Monitoring

Proactive Maintenance That Prevents Problems

Patch Management

Software updates are tedious, easy to miss, and critical to your security. We install the latest Microsoft security patches during scheduled off-hour windows, so your systems stay current without ever interrupting your workday.

Complete IT Infrastructure Support

From servers to networking equipment, we manage the infrastructure your business depends on, onsite and remotely.

Hardware Inventory and Lifecycle Management

We track what you own, flag what is aging out, and help you plan replacements before old hardware becomes a liability.

Technology Consulting

Straight guidance on the tools and systems that make sense for where your business is headed, without the sales pitch.

Remote Monitoring

We watch for warning signs across your network around the clock, so small issues get resolved before they become system failures.

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IT Security Services

Cybersecurity That Actually Covers You

Full Cybersecurity Application Stack

Layered protection built for the way modern businesses actually get attacked.

Dark Web Monitoring

We watch for your company’s compromised credentials before they can be used against you.

EDR, MDR, ITDR, and Security Awareness Training

Detection and response tools working alongside training that helps your team recognize threats before they click on them.

Email Defence for Microsoft 365 and Google Workspace

Advanced protection against spam, phishing, and email-borne viruses.

Precision DNS Umbrella

Included in every Total Care plan. It filters harmful content and protects your team the moment they go online.

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Design and Implementation of Complete Business Solutions
cloud backups

Backups You Can Actually Trust

Backups only matter if they work when you need them. Here is how we make sure they do:

  • Daily backups with monthly restore verification
  • Onsite, offsite, and air-gapped backup options
  • Full Microsoft 365 and Google Workspace backup coverage
  • Monthly file and folder restore tests
  • A full server restore drill every four months, run in a sandbox environment, so disaster recovery is proven, not assumed
  • 11 years of retention for Microsoft 365 mailboxes, OneDrive, SharePoint, Teams, and shared mailboxes

Support That Shows Up

Unlimited Onsite and Remote Support, Monday through Friday, 8am to 5pm. One point of contact for every vendor conversation, so you are never stuck figuring out who is responsible for what. Every issue is backed by a Service Level Agreement that spells out response times and what is covered, so there are no grey areas when something needs fixing.

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What This Means For Your Bottom Line

  • One predictable flat fee, every month
  • Enterprise-level technology and expertise without enterprise-level capital costs
  • No hiring, training, or retaining an in-house IT department
  • Your internal IT staff freed up to focus on strategic projects instead of daily fires
  • Preventative maintenance that catches problems before they cost you money

Frequently Asked Questions

Total IT Care includes unlimited onsite and remote support, patch management, full infrastructure support, managed backups, a complete cybersecurity stack, DNS filtering, and technology consulting, all under one flat monthly fee.

Break-fix support is reactive. You call when something is already broken, and you pay by the hour on top of the damage already done. Total IT Care is proactive. We monitor and maintain your systems continuously so most problems are caught and resolved before they ever affect your team.

Not unless you want it to. Total IT Care can fully manage your IT environment, or it can work alongside your existing IT staff, handling the day-to-day maintenance so they can focus on bigger projects.

Your plan scales with you. As your team, systems, or environment change, we adjust your service accordingly, so you are never paying for more than you need or stuck without support you have outgrown.

We verify backups every month with real file and folder restores, and every four months we run a full server restore drill in a sandbox environment. This confirms that your disaster recovery plan works before you ever have to rely on it in a real emergency.

No. Total IT Care runs on one flat monthly rate that covers unlimited support. There are no surprise charges for extra hours or overages.

We support a wide range of industries including healthcare, finance and insurance, legal, real estate, manufacturing, retail, construction, education, non-profits, professional services, and many more. If your business runs on a multi-user IT environment, we can help.

Our Service Level Agreements set clear, guaranteed response and resolution times, so you always know what to expect and exactly what is covered.

Reach out by phone or email to schedule a consultation. We will review your current IT environment and walk you through what a Total IT Care plan would look like for your business.

Let’s Take IT Off Your Plate

You already have enough to manage. Total IT Care is built so you never have to think about your technology unless you want to. Book a short call with our team, tell us where your IT environment stands today, and we will show you exactly what proactive, flat-rate support looks like for a business like yours.

Call us at 604-359-5284 or email hello@precision-it.ca to schedule your free consultation.

Book Your Free Consultation

There is no pressure, no jargon. Just a conversation about what full IT peace of mind could look like for your business.